Privacy Policy

Last Updated: March 26, 2026

At Quest Labs, Inc. ("Quest Labs," "we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thequestlabs.com and use our high-performance GPU cloud computing services (collectively, the "Services"). Please read this policy carefully. By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

• Name, email address, and contact information provided during account registration.
• Billing and payment information (credit card numbers, billing address) processed through secure third-party payment processors.
• Account credentials (username, encrypted password).
• Communications you send to us (support tickets, emails, feedback).

1.2 Automatically Collected Information

• IP address, browser type and version, operating system, and device information.
• Usage data such as pages visited, time spent, click patterns, and referring URLs.
• GPU instance usage data, session durations, and resource consumption metrics.
• Log data including access times, server logs, and error reports.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our GPU cloud computing services.
• Account Management: To create and manage your account, process transactions, and send service-related communications.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical support.
• Security & Fraud Prevention: To detect, prevent, and address security threats, fraud, abuse, and illegal activities.
• Compliance: To comply with applicable legal obligations, regulations, and law enforcement requests.
• Analytics & Improvements: To analyze usage patterns, monitor performance, and improve user experience.
• Communications: To send you service updates, security alerts, and promotional communications (with opt-out options).

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our Services (e.g., payment processors, cloud infrastructure providers, analytics services), subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or government request.
• Protection of Rights: To protect the rights, property, or safety of Quest Labs, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.
• With Your Consent: In any other case, we will share your information only with your explicit consent.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. When your data is no longer needed, we will securely delete or anonymize it.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your information, including encryption in transit (TLS/SSL), encrypted storage, access controls, regular security audits, and monitoring. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails.
• Data Portability: Request a machine-readable copy of your data.
• Restrict Processing: Request that we limit how we use your data in certain circumstances.

To exercise any of these rights, please contact us at the information provided below.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from the laws of your country. By using our Services, you consent to such transfers. We take appropriate safeguards to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal data, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: